Refund policy
We want you to feel confident using JoinLike. This policy outlines our refund practices for JoinLike Pro subscriptions and paid services.
1. Free plan
Our Free plan is free forever. No credit card is required to sign up, claim a handle, or launch a list. Because the Free plan involves no billing, refunds do not apply.
The free 7-day Pro trial also requires no card. When the trial ends, your account goes back to the Free plan and nothing is charged automatically. Pro billing only starts if you choose to upgrade.
2. 14-day money-back guarantee
If you upgrade to JoinLike Pro for the first time and find it does not meet your expectations, you may request a full 100% refund within 14 calendar days of your initial upgrade date.
Simply reach out to us within that 14-day window, and we will issue your refund without hassle.
3. Subscription renewals and cancellations
- Paid Pro subscriptions automatically renew at the beginning of each billing cycle.
- You can cancel your subscription at any time with a single click via the customer portal located in your dashboard under Billing.
- When you cancel, your account retains all Pro features until the end of your current paid billing period, and no further charges will be made.
- Automatic renewals are generally non-refundable once processed. However, if you forgot to cancel and contact us within 48 hours of a renewal charge without using premium features, we may review your case for a courtesy refund.
4. Ineligible refund requests
Refunds are not granted in the following circumstances:
- Requests submitted after the 14-day money-back guarantee window has expired.
- Accounts suspended or terminated due to violations of our terms of service (including spam, fraudulent lists, or platform abuse).
- Partial refunds or prorated credits for unused days within an active billing period after the 14-day guarantee.
5. How to request a refund
To request a refund, please send an email to support@joinlike.com with the subject line Refund request and include:
- Your account email address.
- Your JoinLike handle (e.g.,
/w/your-name). - Your Dodo Payments invoice or order ID.
Approved refunds are processed through Dodo Payments back to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
6. Chargebacks and payment disputes
If you have any billing concerns, please contact our support team first so we can resolve the issue quickly. Filing an unwarranted chargeback may cause your account to be suspended while the dispute is under review.
7. Contact us
If you have any questions about this refund policy or need help with your account, please reach out at support@joinlike.com.